The ORIGINAL HOLY G - beware of (higher priced) imitations!
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The ORIGINAL HOLY G - beware of (higher priced) imitations!
Over 200,000 Nail Wraps sold... and counting
4691 VERIFIED reviews (and counting!)
We're RATED ⭐⭐⭐⭐⭐4.88 / 5

PRIVACY POLICY

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://holygrailnail.co.uk/ (hereinafter referred to as the “Website”) which is operated by:


Company Name: Holy Grail Nail Limited
Company Number: 14068651

Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
VAT Registration Number: 424 6326 09
(hereinafter referred to the “Holy Grail Nail” or “us” or “our” or “we”). In this Policy, you shall be referred as “you” or “your” or “user” or “users” or “customer(s)”.

This Privacy Policy explains what information of yours will be collected by us when you or access the website or create an account or place an order for our products, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through our website shall be limited to the purposes described under this Privacy Policy and our Terms & Conditions.

By using our Site or purchasing our products (Products) or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

1. What information do we collect?

a)  Information that you provide us: We collect the information you provide when you use our website and ourservices, including without limitation, register for an account, place an order, make a payment, share your feedback, submit a complaint, communicate or interact with us in any manner. This can include Personally Identifiable Information (PII) and non-PII information. The examples include your first name, last name, email, shipping address, phone number, birthday, order details, your queries, etc. We also collect information about how you use our services, such as the content you engage with or the frequency and duration of your activities. These details are important for signing up, and for the shipment and delivery of your order.

b)  Information that we collect when you use the website: We also collect information while you access, browse or view the Site. In other words, when you access the Website, we are aware of your usage of the website, and gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information.

c)  Information that we collect from third party sources: You can engage with us through social media platforms or mobile applications. When you engage with us through social media platforms, such as Facebook or Instagram, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

d)  Customer Care: If you contact our customer support via emails, in those cases, we collect all your interactions with our customer support.

e)  Payment Information: We may store your payment method to allow you a faster checkout. We don’t process your payment card details. For payments, use third-party payment gateway service providers, namely, Stripe and/or PayPal, who collect and process your payment request.

f)  Good Judgment: We suggest that you exercise good judgment and caution while providing your personal information.

2. What is the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the basis that:

a) Consent: You have given your consent for processing personal data for one or more specific purposes.

b) Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

c) Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which we are subject.

d) Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by Holy Grail Nail. In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at contact@holygrailnail.co.uk.

3. How do we use this information?

We use all of the information we have to help us provide, support and improve our services. We use the information collected from you for one or more of the following purposes:-

a)  To create and update your account;

b)  To take order from you, and to fulfill that order;

c)  To process your payments;

d)  To facilitate the shipment of your order;

e)  To enable the courier company to contact you for delivery purposes;

f)  To process your returns and refunds;

g)  To market our associated e-commerce brands;

h)  To enable you to use other features and functionalities of our Site;

i)  To assess queries, requirements, and process requests for various services;

j)  To improve our Site, services and products;

k)  To be able to deliver our services, personalize content, and make suggestions for you by using thisinformation to understand how you use and interact with our services and the people or things you’reconnected to and interested in on and off our services.

l)  We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

m)  We use the information we have to help verify accounts and activity, and to promote safety and security onof our services, such as by investigating suspicious activity or violations of our terms or policies.

n)  We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.

o)  We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Holy Grail Nail, our community, or the public.

p)  To respond to summons, court orders, directions or other judicial processes.

q)  To provide information to law enforcement agencies or in connection with an investigation on mattersrelated to public safety.

4. Deleting your information

Your information provided to us is yours. You may request us at any time to delete the same. However, you acknowledge that we may also retain some of the information so deleted for a reasonable period of time in order to comply with legal requests. You can request us to delete your information by writing to us at contact@holygrailnail.co.uk.

5. Cookies and Similar Technologies

a) Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other website. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons.

b) The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser. To read more about it, please refer to our Cookie Policy.

c) We use cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. Amongst other things, this information is used to determine when to send cart reminder messages via email and short messaging services (“SMS”), and other related marketing communications.

6. Sharing of Information

a)  Our website is hosted on Wordpress and Woocommerce. We may share your personal as well as non-personal information with our third-party hosting service provider, namely, Kinsta.

b)  We may store your payment method to allow you a faster checkout. We don’t process your payment card details. For payments, use third-party payment gateway service provider, namely, Stripe and/or PayPal, who collect and process your payment request.

c)  We share your personal as well as non-personal information with our third-party service providers, such as Mailchimp and Klaviyo, and with our third-party delivery service providers in order to provide you the services requested by you. The third-party logistic service providers that we are presently using are ShipStation, Royal Mail, Evri and UPS.

d)  We will also share your personal details with our associated entities and/or brands for marketing purposes. However, you may always opt out from this by writing to us.

e)  We keep your information safe and do not share your information with any other third party. However, if we merge with or are acquired by another company or we sell our website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred.

f) The above excludes text messaging or SMS originator opt-in data and consent; this information will not be shared with any third parties..

g) We may also share your information in response to legal request. Please refer to Section 13.

7. Storage and Security of Information

a)  Storage: Your data is stored through Kinsta’s data storage, databases and servers located in London (UK).We also store some of the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in the Section 6. The servers and databases in which information may be stored may be located outside the country from which you accessed this Site, and in a country where the data protection and other laws may differ (and be less stringent) from your country of residence. You hereby consent to any such cross-border transfer of your personal information.

b)  Retention: Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified or anonymous.

c)  Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of your information:

d)  Security: We employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

8. Links to other Sites

The Site may contain links to third-party websites and online services that are not owned or controlled by us (such as third-party payment gateways). We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the Website; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.

9. Rights of EU, EEA and UK users

This section of the Policy supplements the other provisions of this Privacy Policy, and applies to you if you are in the EU, the European Economic Area (EEA) or UK. For the purposes of GDPR, your DATA CONTROLLER for the data collected by us to provide you with our services is:

Company Name: Holy Grail Nail Limited

Company Number: 14068651
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ 

VAT Registration Number: 424 6326 09

ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN ACCORDANCE, IN LINE AND FULL COMPLIANCE WITH REGULATION (EU) 2016/679 (SIMPLY CALLED “GDPR”)DIRECTIVE 2002/58/EC (SIMPLY CALLED “E-PRIVACY DIRECTIVE, 2002”) OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, AND UK’S DATA PROTECTION ACT 2018 (HERINAFTER COLLECTIVELY REFERRED TO AS THE “EU REGULATION”).

Under applicable GDPR, you have the following rights in respect of your personal information:

Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case your personal data will no longer be processed for such purposes by us.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection. Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erase in accordance with local laws.

We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting and fraud prevention purposes.

Data Protection Officer (DPO): Shakira Drayton (shakira@holygrailnail.co.uk) To make such requests, please contact us at contact@holygrailnail.co.uk.

10. California Resident Rights


This section of the Policy applies to you, if you are a California resident, as per California Consumer Policy Act, 2018 (simply called “CCPA”) and California Online Privacy Protection Act (simply called “COPPA”). This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if you provided such personal information directly to us.

We use the personal information that we collect or receive for the business purposes as described above. We may disclose the above listed categories of personal information to third parties for business purposes as described above. As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) personal information.

You are entitled to the following specific rights under the CCPA in relation to personal information related to you:

To make such requests, please contact us at contact@holygrailnail.co.uk

We will verify your request using the information associated with your account, including email address.Government identification may also be required.A request for access can be made by you only twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request. We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such a decision and provide you with a cost estimate before processing further your request.11. Notice for Nevada ResidentsUnder Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons.“Personally identifiable information” includes first and last name, address, email address, phone number, social security number, or an identifier that allows a specific person to be contacted either physically or online.Please note, we do not sell your personal information to anyone.

12. Rights of Data Subjects from other Jurisdictions


For the purposes of the applicable law, your DATA CONTROLLER for the data collected by us to provide you with our services is:
Company Name: Holy Grail Nail Limited
Company Number: 14068651
Principal Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
VAT Registration Number: 424 6326 09

Data Protection Officer (DPO): Shakira Drayton (shakira@holygrailnail.co.uk)

Depending upon the laws of your jurisdiction, you may be eligible for some or all of the following rights in respect of your personal information:

To make such requests, please contact us at contact@holygrailnail.co.uk. 

Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

13. How do we respond to legal requests?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

14. Child Privacy

Protecting children’s privacy is important to us. We do not direct the Site or our Products to, nor do we knowingly collect any personal information from, such children. If you are not at least 18 years in age, you are not authorized to use the website or any of our Products without your parent/legal guardian’s verifiable consent. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at contact@holygrailnail.co.uk if you believe we unknowingly collected information described in this Section.

15. How can I withdraw my consent? (OPT-OUT)

If you sign-up, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at contact@holygrailnail.co.uk.

16. Governing law and Dispute Resolution

In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our products, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy.

17. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Cookie Policy, Terms & Conditions, or with any content or service of Holy Grail Nail, in that case you may freely write your concerns through your registered email to Grievance Officer to below:

18. Comments and suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at contact@holygrailnail.co.uk.

Last updated on 27 January 2023.