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FREQUENTLY ASKED QUESTIONS

Where do you ship from?

All of our stock is held in our warehouse in West London.

What couriers do you use?

We use Royal Mail for orders in the UK. Our standard and free shipping services will usually arrive in a day or two. Please note that these services are not tracked. We also offer Express Delivery, using Royal Mail Tracked 24, which usually arrives within 24 hours and is fully tracked.

How quickly will you ship my items?

We ship daily, Monday to Friday. Orders received before 1.45pm (UK time) are shipped same working day - if you make your order after that time, then we'll ship next working day!

What is your refund and returns policy?

You can read this here: https://holygrailnail.co.uk/refund_returns/

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